Changing your password

This article shows you how to change your password while signed in to your account.

  1. Navigate to your Settings and then to the Security tab.
  2. Click the Edit button next to your password.

  3. You will be asked to confirm your current password before creating a new one. Click Save to complete. 

    Note the following rules when creating your password:   

    • Your password must contain at least 8 characters.
    • Your password can't be a commonly used password.
    • Your password can't be entirely numeric.
    • Your password must contain at least one letter, one number and one special character.
    • Your password can't be too similar to your other personal information.

Alternatively, you can also ask your therapist to reset your password for you. Your therapist will trigger a system generated email to your email address with a link to a security credentials reset form. Once completed, you will be able to log-in using your new security credentials.

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